Shipping & Returns

What are the shipping options for my Strider order?

All orders over 2,900 THB on the Strider Thailand Online Store will receive free shipping.

Everything else will receive a 50 THB flat rate fee. We ship domestic Thailand only.

Please note that the Strider Thailand Store requires a street address, we cannot ship to a PO Box, and we do not ship to freight forwarders.

 

• Order Changes & Cancellations

  Our warehouse staff will process orders and ship out within 1-3 days. So, if you need to make a change to your order or even cancel it then you need to contact us as soon as possible or email bkkstrider@gmail.com if it’s outside of working hours.

  Also, there’s a strong possibility the order has already been processed and in this case, we can’t make the change for you, and you’ll need to refer to our Return Policy.

• Return Policy

  Strider does not pay for shipping on returns. Strider can only accept products that were purchased directly from our online store. If you purchased a Strider product through a local shop, box store or different online site, you will need to honor their return policy.

  Here are the steps to follow:

  1. Have your Sales Order ready when you contact Customer Service via email.

  2. You will receive an RMA (Return Merchandize Authorization) from our team, then clearly mark it on the returned package. Otherwise, we don’t know who to refund.

  3. Ship the product back to Strider Headquarters using the carrier of your choice. Insurance is encouraged. Again, we do not provide return labels or pay for return shipping costs.

  4. Patiently wait for the refund to your original payment method.

• Exchanges

  Strider Bikes is not able to process exchanges. If you are needing a different product (including color) than the one you originally ordered, you will need to refer to our return policy above. Then create a new order with the correct items.

• Track Your Package

  The typical transit for packages is 1-6 business days (does not include weekends or holidays) once it leaves the Strider warehouse. The holiday season, bad weather, construction zones and the Loch Ness monster may delay your delivery so please plan accordingly.

  Once processed, you will receive an email with the tracking number. This email comes from an automated system and is most likely in your junk mail folder, so be sure to check that before reaching out to customer service. Once you have the tracking number, please keep an eye on the package to know when it’ll arrive to prevent porch pirates from taking your beloved Strider gear. Most carriers have apps that can help you track these packages and sometimes you can request to hold the item at a safe pickup point.

  If your product has a manufacture issue, then please submit a warranty claim and we’ll do our best to correct the problem or send a replacement: https://striderbikes.com/warranty/

• Lost Packages

  Strider is not responsible for lost packages. If the tracking for your package says it was delivered but you cannot find the item, please check with your neighbor and around your property.

  Sometimes delivery people will try to “hide” the item so it’s not obvious you just purchased something amazing. If still unable to locate the package, please file a claim with the shipping carrier.

• International Shipping

  We do not ship outside Thailand, but we have several authorized international sellers around the world that can help you with your two-wheeled needs. Click here to find an international seller near you.